Terms of Service

Effective Date: 1 April 2022
Last Updated: 27 October 2026

These Terms of Service, along with the Privacy Policy, the Data Processing Agreement and the General Data Protection Regulation Compliance Statement, constitute a binding “Agreement” established by and between a Customer and/or User (hereinafter referred to also as “You”), and Mirrorteams LLC, a Wyoming limited liability company with its registered office at 1023 E Lincolnway, Cheyenne, WY 82001, United States (hereinafter referred to as “Company”, “Mirrorteams”, “We”).

By accepting this Agreement, either by accessing or using Mirrorteams’ Service, or by authorizing or permitting any of Your co-workers, employees, or partners to access or use Mirrorteams’ Service, You agree to be bound by the Agreement. By accepting the Agreement, You warrant that You are at least eighteen (18) years old and may lawfully enter into contracts and form binding legal obligations.

If You are entering into this Agreement on behalf of a company, organization, or another legal entity, You represent and warrant that You have the legal authority to bind this company, organization, or another legal entity and its affiliates to the Agreement and that You are lawfully entitled to enter into contracts. In this case, the terms “Customer,” “User” (where applicable), “You,” and “Your” shall refer to such company, organization, or another legal entity and its affiliates. If You do not have such authority, or if You do not agree with this Agreement, You must not accept this Agreement and shall not use any of Mirrorteams’ Services.

DEFINITIONS

All capitalized terms used herein will have the meanings set forth below:

“Account” means the access to the Service enabled with a personalized login and password, including a managed Account created and operated by Mirrorteams on the Customer’s behalf.
“Agreement” means these Terms of Service, the Privacy Policy, the Data Processing Agreement, the General Data Protection Regulation Compliance Statement and any Order Form. The Agreement may be extended to cover a Non-Disclosure Agreement upon individual agreement of both Parties.
“Customer” means any person or entity who uses Mirrorteams’ Service, has access to an active Service Account regardless of its version (Trial or Premium), and has the administrator’s permissions within the Account, subject to the Managed Setup section.
“Data Processing Agreement” means the Mirrorteams Data Processing Agreement, available on request, which governs Mirrorteams’ processing of Personal Data on the Customer’s behalf.
“Order Form” means a written order, proposal or quote for a package of Services agreed between the Customer and Mirrorteams.
“Personal Data” means any information relating to an identified or identifiable natural person, as defined by applicable data protection laws, including the EU General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”) where applicable.
“Phishing” means the fraudulent practice of sending emails purporting to be from reputable companies to induce individuals to reveal personal information, such as passwords and credit card numbers.
“Pricing” means the payment rules and price at which the Service shall be provided to the Customer, as defined on the Pricing page of the Mirrorteams website or agreed with the Customer in an Order Form.
“Prospect” means the person to whom an outreach campaign is sent by or on behalf of the Customer and/or User using the Mirrorteams Service.
“Service” means services developed, supplied, and maintained by the Company for the Customer and/or User under the Agreement, including the Mirrorteams web application available at app.mirrorteams.com and the managed services described in the Managed Setup section.
“Spoofing” means a fraudulent or malicious practice in which communication is sent from an unknown source disguised as a source known to the receiver.
“SPAM” means irrelevant and/or unsolicited bulk messages sent over Internet communication channels, typically to a large number of contacts without a lawful basis. SPAM is usually sent for the purposes of advertising, phishing, or spreading malware content.
“Sub-account” means an account connected to Mirrorteams under the Agency Account.
“Sub-processor” means any person or entity appointed by or on behalf of the processor to conduct actions on Personal Data processing.
“Subscription” means a model of payment offered by Mirrorteams under which the Customer and/or User can access the Service on a recurring basis upon recurring payment, triggered automatically unless the Customer cancels the Subscription. A Mirrorteams Subscription may be either Premium, delivered upon payment and in line with the Pricing (“Premium Subscription”), or Trial, delivered temporarily upon free trial registration.
“User” means any person who uses Mirrorteams’ Services with the access granted by the Customer.
“Website” means the Mirrorteams website and any subpages related to the main domains. The term Website shall also refer to the Company’s Blog related to the Service and Mirrorteams Academy.

GENERAL STATEMENTS

Mirrorteams provides web-based and managed Services to businesses, teams, and organizations that use outbound outreach for business-to-business (B2B) prospecting purposes or for building B2B partnerships.
Accepting these Terms of Service along with other required legal documents constitutes a condition to use the Services, and each Customer is obliged to do so before accessing Our Service.
Mirrorteams reserves the right to refine or change features, modify functionality, suspend or terminate the Service or the Website. Such action may be taken without prior notice to the Customer and/or User.
You grant Mirrorteams a non-exclusive, unlimited in time and territorially unlimited right to use any of Your intellectual property (including trademarks or service marks) and company name and display it on the Mirrorteams Website for promotional purposes. We reserve the right to use Your intellectual property and company name as a reference for promotional purposes on the Website and in other communication with existing and prospective Mirrorteams customers and/or users. For instance, We might list Your company on one of Our web pages or on one of the lists of Mirrorteams Customers. You can withdraw the consent for Us to do so at any time by email to info@mirrorteams.com.
All information, content, design, and methods accessible through the Services as well as through Our Website are subject to the Company’s intellectual property rights (for example, copyright and trademarks) and are protected as such. You shall not use, download, or share such content, designs, or information for purposes other than those related to using the Services unless You have Our written consent to do so.

POLICY OF MUTUAL RESPECT

This Agreement prohibits the use of offensive and/or obscene speech and acts that constitute discrimination, both in the content created or in any other form used via the Service and towards any employee, agent, representative, or any other person related to Mirrorteams.
The protected grounds are: age; ancestry, color, race; citizenship; ethnic origin; place of origin; creed; disability; family status; marital status (including single status); gender identity, gender expression; receipt of public assistance (in housing only); sex (including pregnancy and breastfeeding); sexual orientation.
Any speech, whether written or spoken, directed towards Mirrorteams employees, representatives, or affiliates (including but not limited to any jokes or comments) on the issues mentioned in point 2 shall not be accepted. The parties to this Agreement undertake to respect human rights and the principles of social coexistence.
A breach of the Agreement within the scope of point 1 justifies the immediate cessation of the provision of services and may result in the termination of the Agreement with immediate effect. In such a situation, the Customer is not entitled to any reimbursement of costs resulting from the breach of the Agreement.

ACCEPTABLE USE POLICY

This Acceptable Use Policy applies to Mirrorteams Services, the Mirrorteams Chrome plug-in extension, and any URLs related to the main domains, all subdomains, Blog, and Academy.
To ensure proper functioning and maintenance of the Service, the Customer and/or User shall not misuse the Service and, as a consequence, the Customer and/or User is obliged not to:
1. Intentionally or unintentionally hinder the functioning of the Service, for example, by reverse engineering or hacking the Services, attempting to gain unauthorized access to the Services (or any of their portions) or related systems, networks, or data, causing adverse impact on Mirrorteams’ domain or IP reputation, or affecting in any adverse manner the relationship of Mirrorteams with its third-party providers;
2. Exceed API request limits, causing downtime to the Service or hindering its partial operational ability;
3. Misrepresent or hide the data origin, content, or other information submitted to the Service, among others by Spoofing, Phishing, manipulating headers or other identifiers, impersonating anyone else, or accessing the Services via another User’s Account without their permission. Parallel Domains and Sending Mailboxes created with the Customer’s authorization under the Managed Setup section do not breach this point.
The Customer and/or User shall not send via the Service or share in any other manner content which may be deemed to be malicious, illegal, or inappropriate, including but not limited to:
1. Content deemed to be SPAM, Spoofing, or Phishing;
2. Content related to pornography, sexual content, or content displaying images or texts objectively recognized as offensive or cruel;
3. Content related to racism, xenophobia, discrimination, hate speech, or incitement to violence;
4. Content related to or inciting fraudulent behavior.
The Customer and/or User is obliged to comply with these Terms of Service and the other documents constituting the Agreement. Mirrorteams reserves the right to permanently delete or temporarily suspend the Account of a person who violates the Agreement, violates legal requirements and obligations or company security, or is otherwise subject to sanctions or other business restrictions, without any prior notice, and shall have no responsibility for any costs arising out of such deletion or suspension. Furthermore, We reserve the right to:
1. Reject, remove or delete any content and data provided by the Customer and/or User that We determine to violate the provisions of this Acceptable Use Policy;
2. Disclose any information regarding the Customer and/or User in relation to their use of the Service to satisfy any law, regulation, governmental request, court order, subpoena, or other legal process.

MANAGED SETUP: PLATFORM ACCOUNT AND SENDING INFRASTRUCTURE

Managed Account. Depending on the Customer’s package, Mirrorteams may create an Account for the Customer on the Mirrorteams platform (app.mirrorteams.com) and manage it on the Customer’s behalf, including setting up and running campaigns, importing and managing Prospect lists, connecting Sending Mailboxes and integrations, and adjusting settings to improve results. Notwithstanding the definition of “Customer”, Mirrorteams may hold administrator permissions in a managed Account, and the Customer will be given access to view its campaigns and results. Mirrorteams acts on the Customer’s documented instructions. The Customer approves each campaign’s target audience and message content in writing (email is sufficient); content is deemed approved if the Customer does not object within two (2) business days of receiving it.
Parallel Domains and Sending Mailboxes. To protect the reputation of the Customer’s primary domain and improve campaign results, Mirrorteams may, depending on the Customer’s package, register and configure additional domains related to the Customer’s company name or brand (“Parallel Domains”), create email accounts on those domains (“Sending Mailboxes”), and configure the related technical settings (including DNS, SPF, DKIM, DMARC, redirects and mailbox warm-up).
Authorization and Licence. By subscribing to a package that includes any of the above, the Customer authorizes and consents to Mirrorteams: (a) creating and managing an Account on the Customer’s behalf as described in point 1; (b) registering and configuring Parallel Domains that reflect the Customer’s company name, brand or trademarks; (c) creating Sending Mailboxes in the names of real persons who work for or represent the Customer and have agreed to it; and (d) sending outreach from those mailboxes on the Customer’s behalf. The Customer grants Mirrorteams a non-exclusive, non-transferable, royalty-free licence to use its company name and trademarks solely for these purposes during the Agreement, and agrees that registrations made under this section are made with its consent and not in bad faith.
Scope. Whether a managed Account is included, the number of Parallel Domains and Sending Mailboxes, whether their costs are included in the fee, and the Domain Access fees under point 8 are set by the Customer’s package, the Pricing or the applicable Order Form.
Compliance of Messages. Parallel Domains and Sending Mailboxes are used only for the Customer’s campaigns and do not constitute Spoofing or impersonation under the Acceptable Use Policy. Every message sent from them will accurately identify the Customer as the sender and include the Customer’s valid physical postal address and a working opt-out mechanism, and opt-out requests will be honored within ten (10) business days.
Customer Warranties. The Customer warrants that: (a) it holds the rights to the names and trademarks it authorizes for use; (b) every person whose name is used for a Sending Mailbox has agreed to it; (c) the Prospect data it provides or approves was lawfully obtained; and (d) it has a lawful basis, including consent where required, to contact each Prospect under the laws applicable to that Prospect (including, where relevant, the GDPR, the ePrivacy rules of EU member states, the UK PECR and Canada’s CASL). The Customer shall indemnify Mirrorteams against claims arising from a breach of these warranties.
Ownership of Infrastructure. Parallel Domains and Sending Mailboxes are registered, owned and controlled by Mirrorteams at all times and form part of Mirrorteams’ sending infrastructure. They are not sold, assigned or transferred to the Customer, and the Customer acquires no ownership in them. Mirrorteams will never sell or offer for sale any Parallel Domain that reflects the Customer’s name or trademarks to any third party, and will never use such a domain for any other customer.
Paid Domain Access. The Customer may obtain access to the Parallel Domains and Sending Mailboxes created for it, against payment of the domain access fees set in the Pricing or the applicable Order Form (“Domain Access”):
1. During the Subscription: direct log-in access to the Sending Mailboxes and read-only access to the domains’ DNS settings, so the Customer can read and reply to messages itself.
2. After the Subscription ends: continued use of the Parallel Domains and Sending Mailboxes for the Customer’s own outreach, for as long as the Customer pays the Domain Access fees. Domain Access must be requested within thirty (30) days after the Subscription ends; after that, point 9 applies.
Domain Access is a non-exclusive, non-transferable licence to use, not a transfer of ownership. Mirrorteams keeps registration and administrative control of the domains, including registrar and DNS administration. While the Customer has Domain Access, the Customer is solely responsible for all messages sent from the Sending Mailboxes and for their compliance with this Agreement and applicable law, including the Acceptable Use Policy. Mirrorteams may suspend Domain Access without refund if the Customer breaches these obligations, or if fees remain unpaid fourteen (14) days after they are due.
End of Subscription. When the Subscription ends, Mirrorteams will stop all sending on the Customer’s behalf and close or deactivate the managed Account. On request made within thirty (30) days, Mirrorteams will provide the Customer with an export of its Prospect data, campaign results and opt-out (suppression) list. Unless the Customer has Domain Access under point 8, Mirrorteams will then delete the Sending Mailboxes, their content and the Account data, except where retention is required by law or needed to establish or defend legal claims, and Parallel Domains reflecting the Customer’s name or trademarks will be deactivated and allowed to expire. When Domain Access ends, the same applies from that date.
Deliverability and Third-Party Providers. Email deliverability depends on third parties, including mailbox providers, blacklist operators and spam filters. Mirrorteams does not guarantee the deliverability or reputation of any Parallel Domain or Sending Mailbox, any specific campaign results, or the continued availability of mailboxes that a third-party provider suspends, subject to the Limitation of Liability section.
Data Processing. For Prospects’ Personal Data processed under this section, the Customer is the Data Controller and Mirrorteams acts as Data Processor on the Customer’s documented instructions, as set out in the Data Processing Agreement. Transfers of Personal Data from the European Economic Area, the United Kingdom or Switzerland to the United States are made under the European Commission’s Standard Contractual Clauses or another lawful transfer mechanism.
Order Form. Where the Customer and Mirrorteams sign an Order Form for a managed package, its specific terms (package, quantities, fees and term) take precedence over this section in case of conflict.

PRICING AND SUBSCRIPTIONS

Mirrorteams provides Services under the Subscription model, plus a per-qualified-lead or commission model where agreed:
1. A Customer may choose to start with a Trial Subscription (if available) that is limited in time and functionality;
2. A Customer may choose a Premium Subscription as per the Pricing section of the Website, and any specific offers or discounts agreed with Mirrorteams.
Pricing is subject to change. Mirrorteams will inform the Customer in advance of any such changes via email or through notifications within the Service. Continued use of the Service after the effective date of such changes constitutes acceptance of them.
Subscriptions are automatically renewed at the end of each Subscription period. The Customer can manage its Subscription settings and terminate the Subscription at any time via the Service interface or by contacting Mirrorteams support.
Termination of the Subscription by the Customer does not entitle the Customer to any refund of the fees paid for the ongoing Subscription period unless otherwise agreed by Mirrorteams.
Mirrorteams reserves the right to offer promotional pricing or special discounts to some Customers, which may result in different Customers paying different fees for the same Services.
If the Customer fails to make any payment due under this Agreement, Mirrorteams reserves the right to suspend or terminate the Customer’s access to the Service until such payment is made.
Currency. Mirrorteams is a United States company and all prices are set in United States Dollars (USD) unless stated otherwise. At its discretion, Mirrorteams may quote, invoice or accept payment in the Customer’s local currency. Where it does, the amount is converted from the USD price at the exchange rate applied by Mirrorteams or its payment provider on the date of the quote or invoice, and the invoiced amount in that currency is final for that invoice. Mirrorteams may update local-currency prices for future billing periods to reflect exchange-rate changes.
Fees and Charges. The Customer bears all bank charges, transfer fees, card fees and currency-conversion fees charged by its own bank or payment provider, so that Mirrorteams receives the full invoiced amount.
Taxes. All fees are exclusive of taxes. The Customer is responsible for any applicable sales, use, value-added (VAT), goods and services (GST) or similar taxes, except taxes on Mirrorteams’ net income. Where the Customer is required by law to withhold tax from a payment, it shall increase the payment so that Mirrorteams receives the amount it would have received without the withholding. Where reverse-charge rules apply, the Customer shall account for the tax itself.
Business Use Only. The Service is provided only to businesses and professionals acting in the course of their trade, not to consumers.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Mirrorteams shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to lost profits, loss of data, or other intangibles, or the cost of procurement of substitute goods or services, arising out of or in connection with the use of, or inability to use, the Service.
Mirrorteams’ total liability to the Customer for any claim arising out of or relating to this Agreement shall not exceed the amount paid by the Customer to Mirrorteams for the Service in the three (3) months immediately preceding the event giving rise to such claim.

INDEMNIFICATION

The Customer agrees to indemnify, defend, and hold harmless Mirrorteams, its affiliates, officers, directors, employees, agents, and partners from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees and costs, arising out of or in any way connected with the Customer’s or User’s access to or use of the Service, the content of the Customer’s campaigns, the Prospect data the Customer provides or approves, a violation of this Agreement, or the infringement of any intellectual property or other rights of any person or entity.

MISCELLANEOUS

This Agreement constitutes the entire agreement between the parties regarding the use of the Service and supersedes any prior agreements or understandings, whether written or oral, relating to its subject matter.
Mirrorteams may modify this Agreement. For Customers with a paid Subscription, material changes take effect thirty (30) days after Mirrorteams notifies the Customer by email or within the Service; other changes take effect when posted on the Website. The Customer’s continued use of the Service after a change takes effect constitutes acceptance of the modified terms.
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall be enforced.
This Agreement shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law principles. Any legal action or proceeding arising out of or relating to this Agreement shall be brought exclusively in the state or federal courts located in Laramie County, Wyoming, and the parties hereby consent to the personal jurisdiction and venue of such courts.

By accessing and using the Mirrorteams Service, You acknowledge that You have read, understood, and agree to be bound by these Terms of Service.

If you have any questions about this Agreement, please contact Mirrorteams LLC, 1023 E Lincolnway, Cheyenne, WY 82001, United States, at info@mirrorteams.com.