Here's the revised privacy policy for Mirrorteams platform, modified to reflect your branding and context:
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mirrorteams Platform Privacy Policy
Effective Date: 1 April 2022
Please review our Privacy Policy which, along with the Terms of Service, constitutes the Agreement between You and Mirrorteams (hereinafter referred to as “Company”, “Mirrorteams” or “We”).
This Privacy Policy describes how Mirrorteams processes, collects, and uses the personal information (including Personal Data) You provide via Mirrorteams’ Website, Blog, Academy, and Services provided by the Company.
By using or accessing our Website, Blog, Academy, and/or Services, You accept the practices described in our Privacy Policy and agree that We will process, collect, use, and share Your information (including Personal Data) as described herein.
All capitalized terms used but not defined herein shall have the respective meanings given to them in the Terms of Service.
All definitions, such as “Personal Data”, “processing”, “Data Controller”, “Data Processor”, used in this Privacy Policy shall have the meaning as set forth by the GDPR.
1. Scope
This Privacy Policy is effective for all data processed by Mirrorteams including the data based on which an individual can be identified (Personal Data). This Privacy Policy applies to Personal Data collected within or outside of the European Economic Area. Mirrorteams reserves the right to revise, modify, or update this Privacy Policy at any time. Your continued use of the Website, Blog, Academy, and/or the Services after any such revision, modification, or update constitutes Your acceptance of any such change.
2. Information Collected by Mirrorteams
a. Mirrorteams may collect two types of data:
- Personal Data (e.g., name, last name, email address, contact details)
- Non-personal information (e.g., browser type, the web page visited before or after You came to Our Website, information You search for on the Website, and interactions with the Service).
b. If You wish to remain anonymous during our Website or Blog access, use Incognito mode in Your browser.
c. You may be asked to enter Your email address on the Website to download materials or ask a question about the Service using an online chat installed on the Website. Please be aware that in such cases the external company providing such software may have access to Your Personal Data inserted into such software.
d. You may be asked to enter Your email address on the Blog to download materials, subscribe to a blog newsletter sent weekly, or an email course list. Each correspondence concerning blog posts or tutorials that You receive from Us contains an “unsubscribe” link that allows You to withdraw Your consent for Personal Data processing for that purpose.
e. You may be asked to share your email address or other personal data to activate your access to our Academy or any other additional service provided by Mirrorteams.
f. When starting a Trial Subscription to our Service, You will be asked to enter your first name, company name, and email address.
g. When subscribing to the Any packages, You will be asked to provide the first name, last name, email address, company information (name, address/headquarters, registration numbers), and appropriate payment information.
h. When using the Service, both during the Trial Subscription and the Any packages Subscription, We will process data (including Personal Data) You provide Us with, such data as Your Prospects’ data including Personal Data, Your Personal Data, information concerning your API connection, and credentials concerning Your email account connection to Mirrorteams’ Service (including OAuth tokens).
The Prospects’ Personal Data We process typically includes name, last name, and email addresses but We will process any other data, including Personal Data, You or your Prospects upload to the Service.
As a Data Controller of your Prospects’ Personal Data, you are fully responsible for the data (including Personal Data) You provide Us with. You also warrant that you provide Us with only the Personal Data that is legally acquired and processed by You with a legal basis as well as in line with the applicable law.
We are aware of the importance of data safety that is why We will not use Personal Data for purposes other than providing the Service. We shall not share Prospects’ Personal Data with any third party except Our approved Sub-processors or contractors who have a need to have access to such Personal Data to provide and maintain the Service. Access to those Personal Data will be enabled only if necessary for maintenance or support purposes.
3. Why Mirrorteams Collects Information About You (Purpose of Personal Data Processing)
a. Mirrorteams collects data (including Personal Data) to provide and maintain the Service, run the Website, personalize Your experience with the Service, Website, Blog, Academy, and any other additional service provided by Mirrorteams (e.g., Mirrorteams Email Signatures) and promotional materials the Company distributes over a plurality of channels including social media platforms and Google AdWords. Some of the collected information helps us more efficiently respond to Customers’, Users’, website visitors’ or Academy users’ needs.
b. Processing Your Personal Data is necessary to set up an Account, process payment transactions, and maintain Service.
c. Your data (including Personal Data) will not be sold, exchanged, transferred, or given to any other company for any reason, without Your previous consent. Please note that by accepting the Agreement you give Us consent for transferring your data to our authorized sub-processors. Such data shall be transferred and processed only for providing and maintaining the Service.
d. In the event of breaching the Agreement (such as sending SPAM or other prohibited content defined in the Terms of Service via the Service), we can reach the wrongdoer more efficiently. Additionally, Mirrorteams reserves the right to suspend or cancel the Account that breached the Agreement without notification to the Customer and/or User. Other legal steps can be taken in case of breaching the Agreement.
e. Liability: In the event of breaching the Agreement Mirrorteams shall demand the cessation of the breach of the Agreement and compensation for the damage caused by the breach of the Agreement to both Mirrorteams and any third party who suffered from breaching the Agreement. Mirrorteams can also bring an action to enjoin any such breach, as it would suffer irreparable harm in the event of such breach. Mirrorteams shall have all remedies available at law or in equity. The party or individual that breached the agreement is obliged to remedy any material and immaterial damage resulting from the breach of the Agreement, both to Mirrorteams and the third party that suffered as a consequence of the breach of the Agreement.
f. Indemnification: In the event of non-compliance with any of the provisions of the Agreement, You, your personnel, and affiliates shall defend, indemnify, and hold harmless Mirrorteams and its directors, officers, and personnel from and against any third-party claims, actions, applications, demands, complaints, damages, or liabilities (including reasonable legal fees and disbursements) arising from such non-compliance.
4. What Does Mirrorteams Do With the Collected Information (Including Personal Data)?
a. The information (including Personal Data) helps us provide as well as constantly improve and maintain the Website, the Blog, and the Service for present and future visitors, Customers, and Users.
b. It enables us to improve our customer service, as Your feedback and collected information about your activity in the Service and the Website helps us respond to Your requests faster and support Your needs.
c. Sending You periodic email updates (usually once a month) allows us to keep You updated once we release new functionality. The email address you provide us with will be used to send You onboarding information and Service’s updates. If at any time you would like to unsubscribe from receiving future emails with Service updates, we include an “unsubscribe from this list” link at the bottom of every message. We will send You communication and updates concerning Service delivery and maintenance whenever it is necessary.
d. Processing of information provided by You (including Personal Data) is necessary to deliver the Service and maintain its functionality (for example, email account connection to send messages from the Service, Prospect database management available through the Service).
e. We may share information with our partners and experts if you get in touch with anyone belonging to our Expert Program (which connects experts who help our customers set up and use the Service) and/or Partner Program (that help us to market and promote our Service, generate leads).
5. When and What Kind of Information (Including Personal Data) Can Be Accessed by Mirrorteams?
a. We can access two types of information: Personal Data (your name, last name, email address, and other contact details, Users Personal Data, company information, Personal Data of Your Prospects or other Personal Data You or Your Prospects insert into the Service) and general numerical information from your Account (average reply rates, open rates, the overall number of sent messages, the average number of messages per campaign, the average number of words in messages, etc.).
b. We process Your Personal Data for accounting/billing purposes (such as invoicing), updates and notifications we may make to You in case of breaking the Agreement such as sending SPAM messages, prohibited content, or using inappropriate language (curse words, insulting, etc.).
c. We may process your general numerical information from your Account for statistical purposes as well as for more efficient customer support (average reply rates, open rates, the overall number of sent messages, the average number of messages per campaign, the average number of words in messages, etc.). We will only use this numerical information to track the general progress of efficiency of our Service, diagnose potential problems with Your email campaigns (low deliverability, low open rates, high bounce rates) and help You solve them as quickly as possible.
d
. Content:
If you decide to use our expert services (like email deliverability consulting, sales copywriting), we will be able to access the content of Your messages in Your email campaigns (email campaigns can be managed through the Service). We will only use this information to diagnose potential issues and help you improve your email campaigns. If we detect any prohibited content, SPAM messages, or inappropriate language, we reserve the right to block your Account.
6. Right to Access, Rectify and Delete Personal Data
a. Under the GDPR You have the right to access, rectify, and delete Your Personal Data processed by Mirrorteams.
b. To access or rectify Your Personal Data, please contact Us at [Insert Email Address]. To delete Your Personal Data, please contact Us at [Insert Email Address] or use the delete function in Your Account settings.
7. Data Retention
Mirrorteams will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
8. Data Security
We value Your trust in providing us Your Personal Data, thus we strive to use commercially acceptable means of protecting it. We have implemented appropriate technical and organizational measures to protect your Personal Data against unauthorized access, loss, destruction, or alteration.
9. Children’s Privacy
Our Services do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take the necessary actions.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at [info@mirrorteams.com].
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This revised privacy policy is tailored to reflect the brand and context of Mirrorteams, ensuring that it addresses the specific features and services you provide while maintaining compliance with applicable privacy laws.
